Capetown City Ballet

Privacy Policy

Effective Date: 7 February 2026
Last Updated: 7 February 2026

Cape Town City Ballet (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is collected and processed lawfully, transparently, and securely. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, engage with our services, or communicate with us.

This policy is drafted in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Personal Information We Collect

We may collect personal information in the following ways:

1.1 Information You Provide Directly

This includes information you voluntarily provide when you:

  • Contact us via forms or email
  • Subscribe to newsletters or communications
  • Purchase tickets, make donations, or buy merchandise
  • Register for events, classes, or programmes

This information may include:

  • Full name
  • Email address
  • Telephone number
  • Physical or postal address
  • Payment and transaction details
  • Communication preferences

1.2 Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the website
  • Referral source
  • Cookies and usage data
  • 1.3 Third-Party Information

We may receive personal information from trusted third parties such as:

  • Ticketing and payment service providers
  • Website analytics services
  • Marketing platforms

This information is processed in accordance with their respective privacy policies.

2. Purpose of Processing Personal Information

We process personal information for the following purposes:

  • To process ticket sales, donations, and merchandise purchases
  • To communicate with you regarding events, performances, and enquiries
  • To send newsletters and marketing communications (where consent has been given)
  • To improve our website, services, and user experience
  • To manage administrative and operational functions
  • To comply with legal and regulatory obligations

3. Legal Basis for Processing

Personal information is processed on the following lawful bases under POPIA:

  • Your consent
  • Performance of a contract
  • Legitimate interests
  • Compliance with legal obligations

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality and analyse website performance. Cookies may include:

  1. Essential cookies required for website operation
  2. Performance and analytics cookies
  3. Functional cookies that remember user preferences

You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

5. Sharing of Personal Information

We may share personal information with:

  • Trusted service providers (e.g. payment processors, ticketing platforms, website hosting providers)
  • Professional advisers or regulatory authorities where required by law
  • Third parties in the event of organisational restructuring or transfer

We do not sell or rent personal information to third parties.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, or disclosure. While we strive to protect your data, no method of electronic transmission or storage is completely secure.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations.

8. Your Rights Under POPIA

In terms of POPIA, you have the right to:

  • Request access to your personal information
  • Request correction, updating, or deletion of your information
  • Object to the processing of your personal information
  • Withdraw consent at any time (where processing is based on consent)
  • Lodge a complaint with the Information Regulator of South Africa

Requests relating to personal information may be submitted using the contact details below.

9. Third-Party Websites

Our website may contain links to third-party websites. Cape Town City Ballet is not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies separately.

10. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children without appropriate parental or guardian consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.

12. Contact Details

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Cape Town City Ballet
📧 Email: [email protected]
📍 Address:
Corner Erin & Lower Burg Rd
Rondebosch
Cape Town
7700
South Africa